Our Clients Share How & Why Outsourcing Golf Course Maintenance Works
The Benefits of Golf Course Maintenance Outsourcing
Everyone in the golf industry agrees: Relationships matter. The relationships and trust you build with your members, board and staff is critical to your success. We feel the same way about our clients. But don’t just take it from us; hear it from them.
Glendora Country Club — Member Satisfaction at an All-Time High
When Glendora Country Club reached out to BrightView Golf Maintenance, the club was renovating the fairways, and as Board President Jack Stoughton says, “It wasn’t going well. We needed to find a better way.” After extensive research, outsourcing emerged as the way to go. But according to Stoughton, there was a lot of hesitation — no one at the club wanted to give up control to an outside firm.
Once BrightView came on board and started working with Glendora, Stoughton says that the club actually gained more control of their operations and course. “BrightView brought us benefits we couldn’t have even imagined,” says Stoughton. Not only has operational efficiency improved by 20 percent, Stoughton reports that member satisfaction is at an all-time high: “This course is in the best shape it’s ever been in — not just tournament conditions, but everyday playing conditions.”
Wildcat Golf Club — National Resource Network a Big Plus
Elmer Stephens, owner of Wildcat Golf Club, has been in the business over 30 years. He has a long history of working with in-house maintenance crews and, as he points out, it’s worked quite well for him. However, being a single operator, he knew that he didn’t have the resources that a partner like BrightView could bring him. “The big thing that BrightView brings is not only their expertise, it’s their contracts on a national level with vendors. It saves us a lot of money.”
Wildcat is now considered the premier, 36-hole daily-fee course in its area, and thanks to BrightView and the resources it brings, it has achieved this status while decreasing the annual maintenance costs by 20 percent per year.
Omni Amelia Island Plantation Resort — Best Decision We Ever Made
Prior to BrightView Golf Maintenance coming on board, Director of Golf Broc Nell says that the Omni Amelia Island Plantation Resort course conditions were sadly inconsistent: “We didn’t know year to year what kind of product we’d be offering guests. There was no local turfgrass expert we could turn to.” Seven years ago, they started working with BrightView and Nell calls it “the best decision we ever made.” Since that time, conditions have been of consistently high quality and maintenance costs have decreased by $200K a year, for a total of $1M in savings over the last seven years.
St Ives Country Club — Within Two Months Our Concerns Disappeared
For a lot of higher end, private clubs, outsourcing golf course maintenance is out of the norm. Making sure BrightView was the right fit for St Ives Country Club took time. There were concerns about losing control and member satisfaction, says General Manager John Gerdts. But, he says, after the first month of working with BrightView Golf Maintenance, those concerns went away.
“Working with BrightView is no different than managing your own team,” says Gerdts. Communication is strong, daily meetings ensure a seamless partnership, and BrightView vast resources are a big benefit. “At the end of the day, BrightView is here to make our members happy, which is exactly what we’re after,” says Gerdts, who also adds that St Ives membership has risen 20 percent since BrightView Golf Maintenance has started working with the club.
See and Hear for Yourself
Take a few minutes, get a visual tour of these beautiful golf facilities, and hear from our clients themselves. Watch the video.